SkySuite Services Agreement

Services including NetSuite implementations, customizations, scripts, data imports, data integration, other integration, websites, consulting, training and support.

A scheduled meeting can be rescheduled or cancelled at least 24 hours before the meeting to avoid being billed for the meeting duration.

Onsite work is performed at a location with business class services including power and internet selected by your company. Onsite work requires a minimum of 16 hours (2 days) and will not exceed 15% of total work.

SkySuite owns the Services before associated invoices are paid. Your company owns the Services after associated invoices are paid. SkySuite will allow your company access to and use of the Services up to associated invoices due dates.

Services performed to resolve an issue caused by NetSuite configuration changes, upgrades, version changes or defects are billable. Services performed to resolve an issue caused by incomplete or incorrect specifications provided by your company are billable.

Services are billed hourly at the rate of $115.00-$150.00 for remote work and $150.00 for onsite work. Services are tracked in 15 minute increments. Invoices are generated biweekly with Net 15 payment terms. For prepaid Services, invoices have Due On Receipt payment terms.

Projects are billed according to a milestone billing schedule. Projects with a duration of 1-4 weeks have a milestone billing schedule of 100% due at project initiation. Projects with a duration of 5+ weeks have a milestone billing schedule of 50% due at project initiation and 50% due at project 50% completion milestone. Invoices have Net 15 payment terms.

Travel expenses including plane, car and hotel associated with onsite work in excess of $500.00 are billable.

SkySuite accepts check, ACH and wire transfer payments. A $15 wire transfer fee will be added to invoices with wire transfer payment method.

In the event prepaid Services are cancelled, Services not performed will be refunded. Refund amount will be based on standard $150.00 hourly rate applied to Services performed. In the event a project is cancelled, Services not performed will be refunded. Refund amount will be based on percent of project not completed. A refund check will be issued within 10 business days of cancellation date.